Satisfaction Guarantee
At Vergal , your satisfaction is our priority. If you are not happy with your purchase, we’re here to help resolve the issue.
Eligibility for Returns
Returns or refunds are accepted only for damaged, defective, or incorrect products. To be eligible, you must contact us within 48 hours of receiving your order.
Non-Returnable Items
Due to hygiene and safety reasons, items such as sanitary pads, soaps, skincare products, and cosmetics cannot be returned unless faulty or damaged.
Return Process
To initiate a return, contact our customer support with your order details and photos of the product issue. We will guide you through the next steps.
Refund Processing
Approved refunds will be processed back to your original payment method within 7–10 business days after we receive the returned item.
Replacement Policy
If you prefer, we can replace the damaged or incorrect product instead of issuing a refund.
Shipping Charges on Returns
Return shipping costs will be borne by Vergal only if the return is due to our error (damaged or wrong item). Otherwise, the customer is responsible for shipping charges.
Cancellation Policy
Orders can be canceled only before shipment. Contact us immediately if you wish to cancel your order.
Contact Us
For refunds, returns, or cancellations, please contact our support team at +91 80153 30116 for prompt assistance.